Domiciliary Care Coordinator Ref:3006469

Domiciliary Care Coordinator - The Role:
• To assess the Care needs of people living in their own homes and to work closely with both internal and external colleagues to provide a responsive and integrated Home Care Service, including specialist teams
• To directly line-manage Care/support workers
• To provide support to all Heron Care’s service users
• Lead on productivity within Locality

Domiciliary Care Coordinator - General Duties:
• To maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
• To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job
• To undertake health and safety duties commensurate with the post and/or as detailed in Heron Care’s Health and Safety Policy.

Domiciliary Care Coordinator - Key Responsibilities:
• To have the relevant qualification and experience to carry out care assessments and Risk Management for service users referred for Home Care
• To review all service assessments for short-term care during the initial 6/8-week period and also the service assessments for long-term care and specialist needs
• To plan and facilitate care staff supervision and appraisal sessions
• To supervise and manage Planners, for care and support staff, and identify training and development needs
• To organise work rotas for Care staff where required
• To attend and arrange time and dates for care reviews
• To manage staff annual leave entitlement to ensure adequate staff are on duty at any one time
• To ensure that Care quality commission regulations and performance measures are adhered to
• To arrange staff to attend service users’ appointments if they require support and to ensure appropriate commissioned hours are available
• To assist Heron Care Training Managers and administrators with Recruitment and Selection in line with Heron Care’s safer recruitment policy and procedure
• To investigate complaints and safeguarding from Service Users and their representatives, purchasers and other stakeholders and to report all issues of a serious nature to the registered Manager
• To monitor employee sickness and absence and liaise with operations manager
• To attend services when required
• To contact service user’s next of kin if the service user has apparently been admitted to hospital to confirm admission if NO NOK contact the hospital or lifeline or emergency duty team for the relevant council for conformation
• To organise and participate in regular Team Meetings and locality Meetings for support staff
• To assist operations manager to investigate and prepare reports in regard to any safeguarding alerts and complete CQC notification where required
• To work on a rota system so to ensure continuity of care is maintained 7 days a week
• To participate as the Manager on Duty during all Out of Hours shifts, allocating work to Care/support staff (ON CALL)

• Minimum 2 Years’ experience within health and social care: (Essential)
• Level 2/3 Health and Social care qualification or equivalent: (Desirable)
Emergency on call
It's essential that all managers take part in Heron Care’s emergency out of hours on call service. This will be from 5pm Monday to 9am the following day five days a week
Weekend out of hours on call will start Friday 5pm to Monday 9am.
You will also be required to take part in on-call on one of the following days;
Christmas Day, Boxing Day, New Year’s Day and any other bank holidays.

Job Types: Full-time, Permanent
Coordinator Probation
Annual: £22,525.71

Annual: £23,777.14
Many Thanks

Closing date
Full time permanent
How to apply
To apply for this position please email your interest to

Rohey’s story

Plus Dane sent a text message to their tenants regarding some Kickstart opportunities. Rohey responded to the message for further details about jobs, she then registered with Liverpool in Work in April 2021 over the phone with Lisa. Rohey discussed with her advisor...

read more

Jackie’s story

Jackie found herself unemployed when her contract ended. She had worked in finance for a number of years but now decided she wanted to work in a different sector altogether. She applied for several jobs and even managed to secure some interviews, but, unfortunately,...

read more

Wanted – customer advisors

Liverpool City Council is recruiting Customer Service Advisors to provide advice and information in relation to all city council and partner agency services. Based in the historic Cunard Building, with the flexibility to work from home, this is a fantastic opportunity...

read more

Job success for Maureen with our support

Maureen became unemployed in November 2020 after experiencing hearing loss issues.  She was referred to Liverpool in Work by Liverpool City Council’s Benefits Maximisation Team.  Due to the pandemic and being unable to meet face to face, Maureen registered with Debbie...

read more

Coop UK Youth Endowment Fund seeks applications for grants

Coop UK's Youth Endowment Fund and #iwill Fund have come together to put young people’s voices at the heart of our shared mission to make communities safer, fairer places. The partnership is now looking for regional delivery partners to help recruit and support a...

read more

Take part in Liverpool Race Equality Taskforce’s survey

Young people – complete this survey and enter a prize draw. An online, confidential survey has been developed for young ethnic minority people aged between 11 and 18 years old to tell the taskforce about their experiences in the education system today. Everyone who...

read more