Client Account Executive Ftc

Client account executive vacancy
liverpool experience campus is where extraordinary events and careers come to life. located on liverpool’s iconic waterfront, our connected campus brings together award winning venues, on-site hotels, ticket quarter ticketing agency and a team of talented professionals who are passionate about creating unforgettable experiences.
home to a convention centre, 11,000-capacity arena and multi-hall exhibition centre, we deliver world class conferences, exhibitions, concerts, cultural events and corporate gatherings. we provide seamless event solutions that attract audiences from across the uk and beyond.

proudly owned by liverpool city council, we exist to bring people together through culture, creativity, innovation and shared experiences. whether you're welcoming guests, delivering events, driving ticket sales or supporting our operations behind the scenes, you'll play a vital role in shaping memorable moments and showcasing one of the uk's most vibrant destinations.

we are currently looking for a client account executive to join our team.

company benefits
at liverpool experience campus our people are our greatest asset. we take pride in creating a supportive workforce with a range of benefits available to our colleagues, including:

• an enhanced holiday scheme which increases with length of service.
• an excellent pension scheme is available.
• access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
• enhanced maternity, paternity and adoption leave schemes.
• an excellent occupational sick pay scheme.
• free onsite parking right in the heart of the city centre.
• travel pass scheme.
• cycle to work scheme.
• employee reward platform.
• a dedicated wellbeing strategy to support staff when at work.
• 25 qualified mental health first aiders on site.

at liverpool experience campus, you’ll be part of a team that is dedicated to making a real difference. some of our key achievements and ongoing initiatives include:

• disability confident employer.
• sunflower friendly business.
• member of the fair employment charter.
• real living wage employer.
• social value impact plan - last year we contributed over £6.4m.
• green meeting’s gold standard.
• sustainability strategy.
• positively influencing biodiversity - we have 3 on-site beehives.
• carbon neutral campus.
• accessibility strategy.
• accessable guide.


about the role
we're looking for someone who has:

• a developed time management skill for juggling high volumes of requests and understanding the importance of each one.
• ability to prioritise work.
• organisational skills to manage and maintain a volume of events and promoters with numerous requests.
• developed customer service skillset.
• developed ict skills.

the ideal candidate will have experience of
• the events sector
• ticketing systems
• experience in the sales industry


main duties of this role include:

• develop relationships with clients, organisers and promoters to have a clear understanding of the clients’ business requirements, by building and maintaining positive relationships.
• liaise with the client, promoter/event organiser, event planning team, sales team and business development team for each event to ensure that all relevant information is received in order to set up and manage each event.
• assist with the set up and enabling of shows/events on the ticketing system and online to ensure that all events on sale through the box office are set up correctly to the agreed schedule and that the required information is available to all relevant parties. this will include creating the venue, seating layout, configuration of event, adding price charts and designing, applying ticket template, and gathering all marketing and promotional information in relation to the event and venue.
• create and update manifests for each relevant event to ensure the agreed capacity/allocation for the event/concert is maintained
• liaise with the promoter/client to ensure that all requested ticket allocations are confirmed, and ticket stock is received in sufficient time to ensure that all ticket stock received is secure and audited and that tickets are sent to customers in sufficient time or made available for collection at the venue box office.
• create and maintain an event file for each event to include official confirmation details of the event contract, approved seating layout, manifest, agreed allocations, final settlement details and all other relevant information relating to the event and venue to ensure all relevant information relating to the event and venue are stored and recorded accurately.
• inform the client of sales figures, customer details, seat deals etc. and to be proactive in negotiating to increase allocations as and when required, to ensure client is kept up to date throughout the lifecycle of the event including supplying and agreeing the settlement figures for the event with the client at the close of the event.
• liaise with the marketing and promotions teams to ensure that all correct event information is displayed on the relevant websites and in all marketing material.
• to check that tickets are available at all points of sale and that all points of sale have full event/venue information prior to presales and on sales.
• monitor the lex liverpool ticketing department to ensure they always provide a consistently high level of care and courtesy to customers and visitors and that customer enquiries are responded to appropriately.
• assist with the management of any day to day issues and activities relating to the lex liverpool ticketing department to ensure presentation, accurate and efficient administration, office organisation and daily control of the main box office sales areas on event days.
• sell and promote with enthusiasm, all shows/events on sale and any other miscellaneous sales managed by lex liverpool ticketing solutions, to ensure a high level of customer service is maintained at all times and sales are maximised.
• process ticket sales and reservations using audience view and tq lite ticketing system.


we highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. in this case, we’re looking for someone who:

• emotional intelligence
• resilience
• influencing
• internal / external stakeholder management
• confidence
• excellent verbal and written communication
• conflict resolution
• innovation and creativity

if you are a hardworking and committed professional ready to contribute to our continued success, we’d love to hear from you.

join us at liverpool experience campus and be part of something extraordinary.
 
please note, we may close this vacancy before the stated closing date if we receive sufficient applications for the position. therefore, if you are interested in this position, please submit your application form as soon as possible.

Applicants to go to https://lexliverpool.com/about-us/working-at-liverpool-experience-campus/vacancies/client-account-executive-ftc/