Cressington - Various Roles

Administrator - 38 hours.
job purpose
to provide effective administration support within lotus care homes, ensuring accurate record keeping, timely reporting, compliance with regulatory standards, and smooth day-to-day operational functioning. the administrator plays a key role in maintaining care home documentation, financial logs, recruitment records, and organisational audits.
administrative responsibilities
• maintain accurate and up-to-date office records and filing systems.
• provide administrative support to the home manager and deputy manager.
• answer telephone calls, greet visitors, and manage enquiries professionally.
• ensure confidentiality and secure handling of all sensitive information.
• maintain staff rotas when delegated.
matrix management & compliance
• update training matrixes daily or as required.
• maintain competency and supervision matrixes, ensuring accuracy and timely updates.
• support managers in identifying overdue training, competencies, or supervisions.
• ensure documentation meets internal and regulatory standards.
audit responsibilities
• complete staff file audits covering a minimum of 10% of staff per month.
• support managers in preparing for compliance inspections and quality reviews.
• conduct financial audits including petty cash, personal allowance logs, and other required finance checks.
• identify discrepancies and promptly escalate findings.
financial responsibilities
• record and maintain accurate personal allowance logs.
• record petty cash transactions and ensure receipts are filed correctly.
• prepare monthly financial summaries for management.
• support residents' families with financial documentation when appropriate.
essential
• previous administrative experience.
• strong organisational and record-keeping skills.
• good it skills including microsoft office.
• ability to work independently and manage workload effectively.
• strong communication and interpersonal skills.
• commitment to confidentiality and professionalism.
• willingness to complete all mandatory training.
desirable
• experience within a care home or healthcare setting.
• knowledge of cqc requirements and compliance processes.
• experience with auditing or finance administration.

night senior care assistant - 22 hours
job purpose
the night co-ordinator is responsible for overseeing the safe and effective running of the care home during night hours. this role provides supervision to night care assistants, ensures residents’ wellbeing is continuously monitored, and manages any concerns that arise in-house before escalating to the on-call manager when necessary. the post holder maintains safety, compliance, and high standards of care throughout the night.

key duties & responsibilities
1. leadership & night team supervision
• lead, supervise, and support night care assistants on shift.
• allocate tasks and ensure all night-time duties are completed.
• conduct effective night handovers at the start and end of the shift.
• provide direction, guidance, and support to staff to maintain a calm and professional working environment.

2. resident wellbeing monitoring
• ensure wellbeing checks are completed on time and recorded accurately.
• monitor changes in residents’ physical, emotional, or cognitive wellbeing.
• respond promptly to call bells, alarms, or resident requests.
• conduct hourly walkarounds to ensure safety and observe all residential areas.

3. responding to concerns & incident management
• address any concerns, incidents, or behavioural changes in-house where appropriate.
• make informed decisions about when to escalate issues to the on-call manager.
• follow lotus care clinical pathways when responding to incidents, including:
o falls pathway (including post-fall checks and documentation)
o diabetic pathway
o end of life care pathway
o hydration & nutrition monitoring protocols
• ensure actions are compliant with cqc regulations and lotus care policies.
• ensure proper documentation of incidents, concerns, and actions taken.
• support staff in managing night-time emergencies (falls, illness, behavioural distress, end-of-life care concerns).

care assistant - 33 hours
job purpose
to deliver high-quality, person-centred care that enhances the lives, wellbeing, and dignity of residents living within lotus care. the care assistant supports residents with daily living tasks, personal care, mobility, nutrition, and meaningful engagement while maintaining safety, comfort, and respect.
main duties & responsibilities
personal care & support
• assist residents with washing, dressing, toileting, oral care, skincare, and continence support.
• support residents with safe mobility using hoists, frames, or other approved equipment.
• ensure all care is delivered with dignity, respect, and compassion.
• monitor and record care tasks, reporting changes promptly.
nutrition, hydration & iddsi knowledge
• support residents during mealtimes, including preparation and assistance with meal intake where required.
• follow iddsi (international dysphagia diet standardisation initiative) guidelines for texture-modified food and fluid thickness.
• identify choking risks, report concerns, and ensure safe swallowing practices.
• complete iddsi and nutrition-related training and competency assessments.
resident wellbeing & engagement
• encourage social interaction, participation in activities, and mental stimulation.
• support residents’ choices, independence, and preferred routines.
• observe and report any changes in physical, emotional, or cognitive wellbeing.
health, safety & infection control
• follow infection control procedures, hand hygiene, ppe use, and cleaning responsibilities.
• report hazards, incidents, and concerns immediately.
• support safe moving and handling in line with training and competency assessments.
documentation & communication
• accurately update care plans, daily notes, fluid/food charts, and monitoring records.
• communicate clearly with colleagues, residents, families, and visiting professionals.
• maintain confidentiality at all times.

activities - 38 hours
job purpose
to plan, deliver and evaluate a varied programme of meaningful activities and social events that promote the physical, emotional, and mental wellbeing of residents. the activities co-ordinator ensures residents have opportunities for engagement, stimulation, community involvement, and personalised experiences that enhance their quality of life.
activity planning & delivery
• create a weekly planner of activities and events tailored to residents’ interests and needs.
• deliver individual, small-group, and whole-home activities.
• adapt activities for residents living with dementia, mobility issues, sensory impairment, or communication needs.
• support residents in maintaining hobbies, routines, and personal interests.
• encourage participation and keep activity boards and notices updated.
awareness of iddsi & modified diets
• maintain awareness of iddsi (international dysphagia diet standardisation initiative) levels.
• ensure any food or drink used during activities is suitable for residents on modified consistency diets.
• work collaboratively with kitchen and care staff to confirm safe options for residents with swallowing difficulties.
• ensure no resident is offered food or drink inconsistent with their assessed dietary needs.
• report any concerns about choking risk or dietary changes to senior staff immediately.
community engagement
• build strong relationships with local schools, groups, charities, churches, entertainers, and community organisations.
• arrange visits, external activity providers, and volunteer involvement.
• promote intergenerational and community-based events.
• represent lotus care homes at community-linked activity opportunities.
resident wellbeing & personalisation
• complete activity assessments for new residents to understand preferences and hobbies.
• use life-story work to tailor engagement and ensure activities are meaningful.
• support residents with low mood, loneliness, or social isolation.
• seek involvement from families to support personalised activity plans.

Applicants to email a CV to cheryl.vickerstaffe@lotuscare.uk please state Cressington and the job title in email subject hear.