Trainee Energy Debt Specialist

Employer bio
citizens advice liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. they depend on a workforce of paid staff and over 70 trained volunteers. they give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. they are the leading provider of advice and advocacy services in liverpool and have helped clients with over 106,000 issues in 2022/2023.

job overview
the energy debt specialist will provide a high-quality inbound telephone debt advice service to clients as part of their brand new consumer energy debt advice project. this project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.

for a trainee post, this role would suit applicants with:

at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
experience of achieving performance and quality targets/kpis.
an ability to work independently without close supervision and collaboratively as part of a team.
experience of listening and questioning with an ability to manage challenging situations.
commitment to training and achieving full targets and quality requirements within a 3-month period.

Applicants to go to https://www.lcvs.org.uk/citizens-advice-liverpool-trainee-energy-debt-specialist/
Interviews: 11 November 2026.