Welfare Assistance Support Officer

The role:
are you passionate about supporting people facing financial hardship? do you have excellent customer service skills and enjoy helping people access the support they need? if so, we'd love to hear from you. liverpool city council is looking for a welfare assistance support officer to join our welfare assistance team. this is an exciting opportunity to play a key role in helping residents access welfare support, navigate available services, and maximise their benefit entitlement. working as part of a dedicated team, you will contribute directly to reducing poverty and deprivation across the city.

what the role involves

as a welfare assistance support officer, you will provide vital administrative and customer support across a range of welfare assistance schemes. your key responsibilities will include:

managing referrals and allocating cases appropriately
supporting customers by telephone, email, and written correspondence
verifying applications and gathering information from relevant systems
providing initial advice on welfare benefits and available support schemes
identifying when customers require specialist advice and making appropriate referrals
maintaining accurate records, statistics and case information
working collaboratively with colleagues, partner agencies and community organisations
supporting continuous improvement and high-quality service delivery across the team
we’re looking for someone who is organised and compassionate individual who can communicate effectively with people from all backgrounds and circumstances.

you will have:

experience providing information, advice or support in a customer-facing environment
experience working with members of the public and partner organisations
excellent written and verbal communication skills
strong organisational skills and attention to detail
the ability to manage competing priorities and work effectively as part of a team
confidence using ict systems and maintaining accurate records
the ability to handle sensitive and confidential information with professionalism and empathy

Applicants to go tohttps://jobs.liverpool.gov.uk/jobs/job/Welfare-Assistance-Support-Officer/1858