Guest Experience Advisor

About the role: as a guest experience advisor, you'll be based across our guest experience and business centre desks, acting as a central point of contact for a wide range of queries and needs. from assisting with internal meetings to promoting exhibitor services, your role will be pivotal in upholding our five-star standards.

main duties of this role include:
• provide a warm, professional welcome to all visitors across our venues
• co-ordinate internal meetings and ensure they are delivered to a 5* standard.
• ensuring all visitors have the correct accreditation for site access.
• create schedule and manage bespoke digital content for internal meetings, on a daily basis.

actively promote and upsell our ‘exhibitor services’, maximising revenue opportunities and facilitating the client and exhibitor invoicing process. the ideal candidate will have experience in the events or hospitality sector, or a strong background in customer service. experience coordinating and supporting internal meetings would also be desirable.

we're looking for someone who:
• has enthusiasm and a passion for the events industry.
• is highly organised and adaptable, with great attention to detail.
• brings a collaborative spirit and thrives in a team environment.
• communicates with honesty and professionalism.
embraces opportunities for personal and professional growth.
treats everyone with respect and helps create an inclusive and welcoming atmosphere.
finds joy in delivering exceptional service to every guest.

For further information, assistance, or to obtain information, please contact the People team via email recruitment@lexliverpool.com