Icc Call Handler - Estuary Point, Liverpool

North west ambulance service nhs trust is an equal opportunities employer. we are committed to providing services which embrace diversity and which promote equality of opportunity. we offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. we will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

in october 2025 we published our anti-racist statement, which sets out our key commitments to becoming an anti-racist organisation. these commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce.

the trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. we encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

the trust reserves the right to close this vacancy early if a large number of applications are received.

due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. if you do not receive the email, it will be that you have not been shortlisting on this occasion. when applying for this position, it is essential that you read the job description and person specification fully. please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

job overview
it is recommended that you read the job description and frequently asked questions attached to this advert for further details before applying.

this is a vital role where you will start your training as an icc call handler in one of our contact centre areas – 999, 111 or patient transport services. in time you will be placed on conversion classes covering all three areas, this is mandatory to the role (you will initially be allocated to one area which would primarily be 999, 111 and/or pts). each stage of the conversion training will include practical experience of working in that area. this offers a clear and structured career pathway, with ongoing development and training to support you in becoming fully skilled and competent icc call handler.

For more job details please go to https://www.nwas.nhs.uk/careers/vacancies/#!/job/-v7982749?_ts=7949