Liverpool City Council is recruiting Customer Service Advisors to provide advice and information in relation to all city council and partner agency services.

Based in the historic Cunard Building, with the flexibility to work from home, this is a fantastic opportunity for the right people with a real desire to make a difference, to how we support the people of Liverpool.

With Liverpool City Council covering everything from the planning of roads and managing leisure services, to ensuring the most vulnerable in our society have a social care service to protect them. The Customer Service Advisor role can be varied, with lots to learn.

Our Customer Service Advisors provide first contact resolutions to our city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service.

We are looking for self-starters, who are able to own individual enquiries, customer requests and complaints through to resolution and confidently use software systems such as Microsoft tools, email and intranet/internet.

Our Customer Service Advisors are also required to evolve and adapt in line with business demand and customer trends, utilising their transferable skills to adapt methods of contact and drive improvement.

On top of a very attractive salary, we offer agile and flexible working and a full range of other benefits. Find out more about the role and how to apply.