Team Leader - Florence House Ref:3009039


Job Title:Team Leader – Florence House
Responsible to:Service Manager

Responsible for:Supervision of staff agreed with the Service Manager and the post holder will also carry a small caseload of residents.
Responsible for ensuring that the support that is provided to residents is always outstanding based on our values and CAT framework.
Hours of Work:37.5 hrs per week, 9-5 Monday to Friday
Location:YMCA Together – Florence House
Salary and benefits:
£28,438 per annum
33 days annual leave including bank holidays per annum
Paid Medicash support
Birthday Day off
Spiritual Day off
Charity day of your choice
Well-being Hours
Cycle To Work Scheme
Refer a Friend Scheme
Company Pension Scheme 4%
Funded Training Opportunities
Shortlisting/Interview/Assessment Dates:

Shortlisting on Monday the 4th of December 2023
Interview/Assessment Day on Friday the 8th December 2023
YMCA Together has been voted No1 Charity to work for by our employees in 2022. YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Job Purpose

Based in Florence House your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Managers to carry out their duties in delivering a service of excellence. To ensure that the support and link work team understand the principles of a Psychologically informed environment and that they are supported to deliver a high level of quality to those that they work alongside.

Hours of Work

The post holder will be working 9-5 Monday- Friday

Duties and responsibilities

Managing a small caseload of service users
Maintain excellent communication with YMCA Together Management team
Attend, or in the absence of service managers, hold fortnightly team meeting
Lead on the delivery of a forward thinking support service that proactively meets the needs of those that live within the service.
Work with the management team to ensure that all health and safety checks are completed and that as a service it is fully compliant in this area.
Prepare for QAASU inspections as required.
Identify any training needs within the support team and address these alongside the L and D department.
Holistically look at the Hostel and liaise with the housing team to ensure that it meets the criteria of a psychologically informed Environment
Lead on reflective practise or commit to the 6-month CAT training course to ensure that this can take place.
Actively lead on managing the rota and ensuring that the service can fully operate while managing any staff absences/AL.
Work alongside the Leadership team to Monitor the safe and effective delivery of needle exchange within the service ensuring that a high quality of harm reduction advice and support is available to all residents.
Responsibilities to the Support Manager

To compile and collate monthly reports on KPI’s
Ensure YMCA Together complies with contractual requirements
To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
To make recommendations to the Support Manager on the development of the service which involve any financial commitments or alterations to service delivery
Attend and meaningfully contribute to weekly communication meetings with the Support Manager, submitting reports on request
Representing YMCA Together

Attend all meetings both internal and external
Attend stakeholder days, forums and other external events
Represent YMCA Together at regional and national level from time to time
Develop relationships with partner agencies, referral agencies and all other stakeholders.
Line Management and HR responsibilities

Support and develop the capacity and motivation of the team to deliver an innovative and high-quality support and housing service
Line manages 4 team members
Collate data on the performance of the service and team and make recommendations to the Support Manager to ensure the service achieves its KPI’s
Allocation of Service Users to support workers to ensure the residents have the most appropriate support worker assigned
Ensure the induction of new staff to the service.
Working with Service Users

Case work a small caseload of service users
Encourage involvement and participation from residents in the development, running and shaping of the service.
Health and Safety

Liaise with emergency services
Ensure at all times the safety of yourselves and others on the premises in which you work
Ensure the buildings meet legislation requirements.

Develop trusting and secure working relationships with colleagues, sharing information and expertise, covering absence and working together to deliver high quality services.
Maintain contacts with local statutory and voluntary agencies and organisations attending/ representing YMCA Together at relevant local community forums, seminars and conferences as required.
Contribute to the organisations formulation of policy and procedures
Attend and participate in team meetings to ensure good communications and liaison with colleagues
Prepare for and attend supervision and appraisal sessions with the Support Manager taking direction as appropriate and contributing to the development of both you and the service.

Undertake own administrative services
Uphold and develop YMCA Together Equal opportunities and Diversity policy of anti-discriminatory practices across all services
Adhere to Protection from abuse policy
Report and log all safeguarding incidents
Observe and ensure compliance with the professional boundaries and data protection policy.
The post holder will be expected to carry out other duties consistent with the responsibilities of the post and may be requested from time to time, they will be expected to demonstrate flexibility in all areas of their work. They will be expected to carry out some out of hours duties such as emergencies and meetings called at short notice

Scope and limits of authority

Work within agreed policies recommending changes where necessary and co-operate with all other staff to ensure the best interests of YMCA Together are always a prime consideration.

Person Specification – Team Leader – Florence House


Qualification or working experience in homelessness, mental health or offending
Recognised management or training related qualification

Experience of working in a setting supporting people with multiple and complex needs who have experienced a period of homelessness
Experience of leadership and managing a team

Experience of delivering training
Experience of supervising staff


Working knowledge of housing legislation, Health & Safety, protection of vulnerable adults, safeguarding,
A comprehensive working knowledge of the latest best practice in:
Risk Assessments
Creative support planning
Welfare Reform
Human Resource Management
Supporting complex need

Knowledge of day services
Working knowledge of health interventions
Knowledge of Trauma Informed Care


The technical ability to:

Manage the day to day running of the service and the issues arising from a 24/7 service 365 days a year
Develop a high-quality person-centred approach
Develop the potential of individual staff via supervisions and appraisals to facilitate effective succession planning
Must be computer literate in MS Word, MS Excel, MS office and have the ability to learn new software packages

Must have the Interpersonal ability and skills to:

Develop a strong culture in accordance YMCA Together values
Develop and sustain excellent working relationships with partners, the city council officers and commissioners
Develop and sustain sound working relationships with local people and local community groups.
Enthusiastic, self-motivated and passionate about their work
Flexibility, adaptability and ability to work as part of a team
Work within the ethos and philosophy of the YMCA Together
If you would like to apply for this role please click here APPLY NOW

To download a copy of our application form, please click HERE

If you would like to apply not directly through the website, please email your completed application form to
Closing date
37.5 hours
How to apply
Applicants to apply online

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