Technical Professional Ref:3006298

The Role
Liverpool City Council has an opportunity for an ICT Technical Specialist to work within ICT Technical Management: Data Base Administration Team. The successful candidate will be accountable for monitoring, management, maintenance and support of Liverpool City Council’s Oracle Databases infrastructure. The role includes team leadership and project co-ordination responsibilities where appropriate. The post is 35 hours across 7 days at the discretion of management and may include some unsocial hours.

Incident management and fault resolution including disaster recovery of specific designated architecture, systems or applications. Lead technical support recovery activities following failure, including communication with the customer to support operational return and user acceptance testing.

Designated responsibility for specific ICT support (database) within ICT Operate. Team Leader responsibility for the day-to-day operation of professional ICT engineers/technicians (typically up to Technical Specialist grade).

Implement customer service, supporting Team Leadership to meet and exceed contractual SLA’s and to maintain customer happiness.

Undertake customer communication for ICT problem diagnosis and resolution including on call emergency support where required; may be required to provide full 24-hour on call emergency support.

To lead processes and procedures within the team to ensure compliance and deliver maximum utilisation of resources through efficient process re-engineering and continuous improvement.

Deliver operational support for the designated platform or system infrastructure.

Liverpool City Council is committed to having a workforce that is representative of the communities we serve. We are an Equal Opportunities Employer and believe that the decision to appoint should be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

If you require any reasonable adjustments in line with the Equality Act 2010 such as the application form in a different format or additional time to complete your application, please contact the recruitment team via
£28,672.00 - £32,910.00
Closing date
How to apply
Applicants to go to or telephone 0151 233 3003. Please quote reference LCC03136 in all enquiries.

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