Customer Service Advisor Ref:3006296

Details
The Role
Liverpool City Council is recruiting Customer Service Advisors to provide advice and information in relation to all city council and partner agency services.

Based in the historic Cunard Building, with the flexibility to work from home, this is a fantastic opportunity for the right people with a real desire to make a difference, to how we support the people of Liverpool.

With Liverpool City Council covering everything from the planning of roads and managing leisure services, to ensuring the most vulnerable in our society have a social care service to protect them. The Customer Service Advisor role can be varied, with lots to learn.

Our Customer Service Advisors provide first contact resolutions to our city’s residents and customers through the Contact Centre and e-Contact always maintaining the highest standard of customer service.

We are looking for self-starters, who are able to own individual enquiries, customer requests and complaints through to resolution and confidently use software systems such as Microsoft tools, email and intranet/internet.

Our Customer Service Advisors are also required to evolve and adapt in line with business demand and customer trends, utilising their transferable skills to adapt methods of contact and drive improvement.

On top of a very attractive salary, we offer agile and flexible working and a full range of other benefits.

If you would like any further information about the role or the team, please contact Susan Fitzgerald on susan.fitzgerald@liverpool.gov.uk

Following the UK leaving the EU, the new skilled worker visa points system has been designed for EU and non-EU residents to ensure only workers who can build enough points for a visa to be issued can work in the UK. This vacancy does not meet the points requirement for a skilled worker visa to be issued, nor is it a vacancy on the shortage occupations list therefore anyone applying who does not have the right to work in the UK currently will not be progressed. If you believe this is a mistake, please email recruitment@liverpool.gov.uk.

Liverpool City Council is committed to having a workforce that is representative of the communities we serve. We are an Equal Opportunities Employer and believe that the decision to appoint should be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

If you require any reasonable adjustments in line with the Equality Act 2010 such as the application form in a different format or additional time to complete your application, please contact the recruitment team via recruitment@liverpool.gov.uk
Pay
£20,903.00 - £24,491.00
Closing date
24/01/2022
How to apply
Applicants to go to http://lccjobs.liverpool.gov.uk/details.aspx?nPostingId=6693&nPostingTargetId=76784&id=P1LFK026203F3VBQBV77VF6FT&LG=UK&mask=lccext or telephone 0151 233 3003. Please quote reference LCC03020 in all enquiries.

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