Customer Advisor - Lloyds Banking Group call centre Ref:3006269

Details
Job Title Customer Advisor
Duration of Assignment - Ongoing temporary contract
Pay Rate £10.58 - £15.17 per hour (Overtime Opportunities and Flex Pay)
Shifts and Hours of work - 35 hours per week
Working 5 days out of 7 on a shift rotation between Monday and Sunday

Shifts are on rotation with the earliest start of 9am and the latest finish of 7pm
Must be fully flexible and able to work all shift patterns
Division within LBG Customer Contact

Job Description
To be the first point of contact for customer calls, providing an excellent level of customer service, meeting the needs of
our customers, and seeking opportunities to extend and develop the customer relationship.
Answer customer calls in relation to a broad number of transactions in an efficient and effective manner providing
the highest level of customer service by aiming to meet the needs of our customers at the first point of contact.
Identify opportunities to further extend/develop the customer relationship by promoting the Bank’s products and
services to fully meet their financial needs.
Required to manage and understand a range of transactional activities and focus on the customer experience whilst
securing all sales opportunities.
Contribute to the achievement of the Contact Centre
Balanced Scorecard through the achievement of key aims and
objectives.
Maintain a good understanding of Bank’s products and services including key features and benefits
Ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and where possible resolved
at first touch, delivering a fair outcome for the customer.

Working Environment/Location Details - On site role
Lots of restaurants and supermarkets nearby
Parking is sometimes available on site later in the afternoon

Unsociable Hours Payment Breakdown
Monday to Friday 07:00-08:00 = £11.63
20:00 – 22:00 = £12.13
22:00-23:00 = £13.14
Saturday 07:00-08:00 = 13.14
20:00 – 22:00 = £13.14
22:00-23:00 = £15.17
Sunday 07:00-08:00 = 13.14
08:00-19:00 = £11.12
20:00-22:00 = £13.14
22:00-23:00 = £15.17

Selection Process Online SOVA assessment (multiple choice questions + video interview)

Pay
£10.58 - £15.17
Closing date
24/01/2022
Hours
Shifts and Hours of work - 35 hours per week Working 5 days out of 7 on a shift rotation between Monday and Sunday. Shifts are on rotation with the earliest start of 9am and the latest finish of 7pm
How to apply
Please send CV and covering letter to emma.donaldson@liverpool.gov.uk quoting reference 3006269

Wanted – customer advisors

Liverpool City Council is recruiting Customer Service Advisors to provide advice and information in relation to all city council and partner agency services. Based in the historic Cunard Building, with the flexibility to work from home, this is a fantastic opportunity...

read more

Job success for Maureen with our support

Maureen became unemployed in November 2020 after experiencing hearing loss issues.  She was referred to Liverpool in Work by Liverpool City Council’s Benefits Maximisation Team.  Due to the pandemic and being unable to meet face to face, Maureen registered with Debbie...

read more

Coop UK Youth Endowment Fund seeks applications for grants

Coop UK's Youth Endowment Fund and #iwill Fund have come together to put young people’s voices at the heart of our shared mission to make communities safer, fairer places. The partnership is now looking for regional delivery partners to help recruit and support a...

read more

Take part in Liverpool Race Equality Taskforce’s survey

Young people – complete this survey and enter a prize draw. An online, confidential survey has been developed for young ethnic minority people aged between 11 and 18 years old to tell the taskforce about their experiences in the education system today. Everyone who...

read more