Head of Venue Operations Ref:3006132

The Role
Liverpool City Council are looking to recruit a Head of Venue Operations.

Taking charge of our three prestigious City Halls - St George’s Hall, Town Hall and Croxteth Hall, you will strategically and tactically direct all operations and activities that take place, so that our City Hall venues are shining examples of commercial and operational excellence, underpinning the City Plan.

You will have overall accountability for City Halls operational delivery, sales, marketing, customer experience and commercial performance. Whilst you will directly oversee St George’s Hall activities, you will also ensure that Town Hall and Croxteth Hall operations are aligned, creating a centralised and standardised approach to delivery.

You will understand the importance of positive team culture and how you can drive and influence this, as you lead and inspire a large team to deliver exceptional service and commercial results, across a broad portfolio of events and activities.

To be a great fit with the team, you’ll be friendly and ready to really get stuck in, without being afraid to drive transformational change.

The successful applicant will:

Be an adaptable people and business leader who can implement structure, whilst regularly flexing and problem solving.
You will be able to work under pressure and make sound decisions in a fast-paced environment.
You will set clear objectives, timelines, goals and targets for the City Halls team, cultivating and utilising skills and strengths where they will add most value to the business, across all venues.
You will have a strong commercial acumen, balancing operations and budgets across multiple activity strands.
You will work closely with the Sales and Venue Operations team to develop an annual programme of commercial activity across the three City Halls, identifying new products and innovative income streams that will grow the bottom line.
Processes are at the core of operations; you will weed out work-intensive processes and unnecessary admin so that operational performance is prioritised; you will identify automated solutions by using appropriate digital technology.
The needs of our busy venues are fluid; working in this role is not a 9am-5pm / Monday to Friday role. You agree to work flexibly over a 7 day week when required, which may include unsociable hours, weekends and bank holidays; this will be allocated on a roster basis. This role is not Agile and you will be required to be predominantly based in the work place.

Whilst your primary place of work will be St George’s Hall, you agree to work flexibly across Liverpool Town Hall and Croxteth Hall to support the delivery of scheduled activity when required.

As a direct reflection of our business, you will take personal pride and maintain a high standard of professional appearance whilst on duty.

For further details about the role please refer to the attached job description and person specification.

Liverpool City Council is committed to having a workforce that is representative of the communities we serve. We are an Equal Opportunities Employer and believe that the decision to appoint should be based upon whether an individual’s skills, experience, qualifications, and abilities make them the most suitable candidate for the role.

If you require any reasonable adjustments in line with the Equality Act 2010 such as the application form in a different format or additional time to complete your application, please contact the recruitment team via recruitment@liverpool.gov.uk
£48,797.00 - £54,080.00
Closing date
How to apply
Applicants to go to http://lccjobs.liverpool.gov.uk/details.aspx?nPostingId=6824&nPostingTargetId=75344&id=P1LFK026203F3VBQBV77VF6FT&LG=UK&mask=lccext or telephone 0151 233 3003. Please quote reference LCC03072 in all enquiries.

Coop UK Youth Endowment Fund seeks applications for grants

Coop UK's Youth Endowment Fund and #iwill Fund have come together to put young people’s voices at the heart of our shared mission to make communities safer, fairer places. The partnership is now looking for regional delivery partners to help recruit and support a...

read more

Take part in Liverpool Race Equality Taskforce’s survey

Young people – complete this survey and enter a prize draw. An online, confidential survey has been developed for young ethnic minority people aged between 11 and 18 years old to tell the taskforce about their experiences in the education system today. Everyone who...

read more

Supporting you through national lockdown

We want to reassure you that we are fully committed to supporting you to find employment during the coronavirus outbreak. And also helping employers with recruitment and staffing issues that may be affecting their business at this difficult time We have had to cease...

read more

Welcome to our new website

We decided our old site was looking a bit tired, so we’ve created a fresh, new look to take us into 2021. We also wanted to make it easier for job seekers and businesses to use and get the most out of site. So we’ve streamlined things to make it quicker for you to...

read more

Our Brilliant A – Z of 2020

Abbie, Ben, Chloe, Danielle, Eyad and Francesca.  Gerta, Helen, Ioannis, Joseph, Kirsty and Larisa.  Mohamed, N’Dira, Olivia, Paul, Qadar and Rebecca.  Rory, Sophie, Thomas, Uma, Vikki and Wilhelmina… These are just some of the people that we’ve helped...

read more