Trainee Project Support Officer Ref:3006131

Details

 

The role of the Project Support Officer is to support the operation to deliver the aims and objectives of any project, on time and on budget as specified by the project plan and in line with the OKR objectives.

 

Responsibilities:

 

Managing new clients from contracts through to live (including system configuration, review of content, gathering of any bespoke requirements, accounts setup, upload of client data and other ad hoc tasks in support of getting a client up and running).  Incorporating aspects of Social Media co-ordination as appropriate, leveraging skills as outlined in skills section below.

 

Training - delivery of face-to-face workshops, online training, and creation of bespoke training materials to help new users be able to use Safe Steps.

 

First line support - provide support to our users via our online support portal (Zen Desk), email support, phone support to users and customers.

 

Customer feedback - gathering input and feedback in a variety of ways (focus groups, customer interviews, online surveys, primary research)

 

Work towards agreed business targets outlined in support of overall company growth plans

 

As part of the recruitment process for this Kickstart vacancy, please advise applicants that they will be contacted by the Liverpool Ways to Work team upon receipt of application for this post.  Applicants will then be invited to attend a pre recruitment training session delivered Liverpool Ways to Work team as part of the application process.


Closing date
31/01/2022
Hours
Monday – Friday - 5hrs/day over 5 days OR 8hrs/day over 3 days
How to apply
Submit CV with reference to 3006131 - Trainee Project Support Officer and covering letter explaining what role you are applying for and employer name to Kickstart@liverpool.gov.uk

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