Visitor Services And City Halls Trainee Ref:3006025

St George’s Hall is truly one of the most iconic venues in which to hold an event, celebration, wedding or conference in the whole of the North West region. The Hall can rightly claim to be the emotional heart of the region; it has been the spontaneous gathering place for the people of Liverpool in times of celebration, vigils, and commemorations. Important moments happen here from commemorative city gatherings following the deaths of the Beatles, John Lennon and George Harrison, to historic homecomings for Liverpool FC and Everton FC following Cup Final victories. St George’s Hall also hosted the Peoples’ Opening of Liverpool’s European Capital of Culture celebrations in 2008, when Ringo Starr played from the roof of the building to over 50,000 people.

We are looking for a motivated and enthusiastic individual, who will bring a true passion and focus for promoting City Hall’s and all they has to offer to city region visitors, by providing information, delivering excellent customer service and a memorably warm welcome to all service users.

You will learn to deliver an excellent visitor experience within the Visitor Centre in St George’s Hall. You will deliver a warm welcome, provide visitor information, deliver engaging activities, guided tours and talks and sell a variety of commercial products.
The service will be delivered from several locations dependent upon demand including St Georges Hall and Liverpool Town hall.
You will be visible to the customer, look immaculate and have warm and engaging manner, ensuring the customer experience is second to none in your ‘meet & greet’ role
You will have a personal drive, passion, and determination for continuous improvement of all activity taking place within City Halls, so that you and the venues are viewed as shining examples of excellence to all visitors and Registry Office Service users.
You will learn to do a daily ‘walk through’ of the entire Visitor Centre when at St George’s Hall, ensuring all displays exhibitions, signage and tour routes are of the highest standard with no litter, clutter or maintenance/H&S issues, to ensure excellent standards and safe access at all times

When working on receptions you will ensure the Welcome Desk is clear at all times of paper, clutter, flyers, cups etc
You will ensure all informational signage within the Visitor Centre and Tour Route is compliant with the brand guidelines and professionally printed, ensuring there are no paper signs or temporary signs attached to walls at any time
You will ensure any literature displays, posters and other point of sale information are all up to date and of the highest standard within each area of the Visitor centre.
You will be responsible for the upkeep of all equipment within each area of the Visitor Centre at St George’s Hall, ensuring it is maintained, it is secure, it is fit for operational use and always looks great.
You will ensure management & storage of all equipment, kit, and furniture after use, reporting any damage or loss to Venue / Event & Operations management.
You will be open to work with partners of the halls digital attractions to be able to advance your skills and knowledge on technical equipment and any related social media platforms.
Ensure all public areas, heritage areas, storerooms, basements and their contents are kept clean and tidy, with a management routine in place to ensure their continual upkeep.

Closing date
25 hours – possible additional hours up to 35
How to apply
You must be referred to this opportunity by your Jobcentre Plus Work Coach. You can request a referral through your Universal Credit Journal, stating the name of the employer, job title and job reference no of the position you would like to be referred to. Then email a CV and covering letter quoting job ref no 3006025 job title and employer name on both CV and covering letter and send by email to

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