Bank Night Concierge Worker Ref:3005866

Purpose of Job: To provide waking night support cover as required by the services and work with staff to provide a safe high quality accommodation based support services to Adults who present with complex needs. Support Workers will be required to work in partnership with statutory agencies to reduce the risk of homelessness/re-offending and rough sleeping in the community.

Hours: Ad hoc
Hours vary between Sunday to Saturday, this also includes working bank holidays.

Based at; - NWPC 24/7 accommodation based services. You may be required to work at other sites if the needs of the business dictate.

Responsible to: Scheme Manager.

Core Tasks:
• To ensure the safety and security of the project in accordance with established health and safety procedures, take appropriate action as necessary, keeping a log of incidents, damage and danger.
• Increase service user compliance and reduce the risk of repeat homelessness/re-offending presentations by delivering services in a ‘Psychologically Informed Environment’ (PIE), facilitating a supportive directive for staff working with individuals with complex trauma issues.
• Support the organisation to embed a psychosocial framework that will include a range of therapeutic programmes such as: Cognitive Behavioural Therapy, Cognitive Analytical Therapy, Acceptance and Commitment Therapy and mindfulness.
• Through the provision of therapeutic and meaningful activities create positive learning opportunities for service users.
• Maintain a register of all occupants to comply with fire safety procedures.
• To guard against vandalism, fires, floods, by monitoring, responding to alarm calls and regularly checking the building throughout the shift.
• To control the reception desk during night hours and attend to phone calls.
• Controlling access to the property to guard against unauthorised visitors.
• Conduct regular health and safety property checks of all tenants’ accommodation.
• To inform the Maintenance call out team of any required emergency repairs to tenant’s accommodation.
• To place clients “out of hours” in vacant rooms if Local authority / Mainstay require you to do so as way of an emergency placement.
• To undertake security checks of the project on a regular basis looking for and dealing with any problems or issues that might arise and regularly monitor the CCTV.
• To work as part of a team endeavouring to provide quality accommodation and support services for vulnerable adults within a safe and secure environment.
• Clean communal areas of the project as required or at the direction of the Manager.
• To take initial responsibility for any necessary evacuation or audible alarm activation, paying attention to and following the Fire and Evacuation Procedures in place. Notifying the on-call manager once emergency services have been called.
• To treat clients with the respect they deserve and support all persons without judgement or discrimination.

Main Support Tasks:

• Assess referrals via Mainstay system, conduct assessments and record all interaction on the system.
• To identify service users needs using a Cognitive Analytical Approach through needs and support planning and formal weekly key work sessions.
• Provide advice and assistance to tenants in relation to the safety and security of their accommodation.
• Manage, review and monitor service user risk, and work with the service user to manage triggers and reduce risk factors.
• Actively participate in the six key principles of a Trauma Informed Approach to recovery.
• Use motivational interviewing techniques to monitor service user’s mental and physical health and their general well being and encourage professional interventions.
• Follow a co-production methodology with the service user to identify support needs, and put plans in place to support the service user in achieving their goals.
• To record and maintain accurate records of interaction held with individual service users.
• To attend regular supervision and appraisal meetings with designated line manager.
• Ensure that NWPC Ltd’s Equal Opportunities Policy is actively promoted in all areas of your work and the working environment.
• To work in accordance to NWPC Ltd’s Lone Worker Policy.
• To be fully aware of NWPC Ltd’s Safeguarding Policy.
• In accordance with the NWPC Ltd Professional Boundaries Policy and Safeguarding Policy conduct yourself professionally at all times.
• To meet contractual requirements as set out by the purchasing local authority.
• To undertake any other duties assigned by the Manager that are commensurate with the role.
• Provide assistance to service users to claim housing benefits.
• Provide mediation to tenants’ involved in neighbour disputes.
• To be compliant with North West Property Custodians values, policies and procedures.
• To attend regular supervision and appraisal meetings with designated line manager.
• Ensure client’s files are organised, and kept up to date.
• To keep all information secure and confidential in line with the organisation’s DATA management policy and in line with the current DATA Protection Act.

Partnership Work:

• To work within a team, supporting colleagues and attending team meetings.
• Work with the LA and Mainstay Providers to assist any “out of hours” emergency placements to the project.
• Provide accurate and up to date records of any incidents throughout your shift onto Mainstay if appropriate.
• Work as part of a team to reduce risk within the project through record keeping when incidences occur.
• Work in partnership with the Housing Options Service to provide appropriate and timely move-on options.

Property Related Tasks;
• Identify and report any Health and Safety issues on an on-going basis in accordance with NWPC Ltd’s policies and procedures.
• Monitor and record all visitors and contractors access to the property.
• Ensure the safety and security of clients, staff and visitors at all times.
• Check CCTV is working on each shift.
• Conduct regular burglar and fire alarm tests including periodic full evacuations of properties.
• Enforce the NWPC non smoking policy in communal areas.
• Control access to the building as to prevent unauthorised visitors.
• Conduct regular Health & Safety checks of communal areas and service user rooms.
• Secure premises during and after shift.
• To report all incidents and risks in the appropriate manner and in line with NWPC’s licence agreement.
• To manage the organisations DATA regarding services users placed within our services, and keep records of arrivals and departures to all of our services.
• To keep all information secure in line with the organisation’s DATA management policy and in line with the current DATA Protection Act.
• Ensure that the dwelling (including the cartilage) is kept in a clean and tidy condition (inside and out).
• Monitor the provision of housing services such as heating, provision of furniture, etc.
• Maintain common areas, including litter picking, removing graffiti and refuse disposal.
• Patrol the dwelling and cartilage, report repairs and discourage crime and anti social behaviour.
• Carry out risk assessments and hazard reporting relating to the property and its cartilage in line with health and safety policy and procedures.
• Ensure that all aspects of health and safety are implemented, including ensuring that fire drills are carried out as required.
• Ensure the property is maintained in a secure condition, conducting regular checks on the property and undertaking and securing outside doors.
• Issuing and enforcing occupancy agreements.
• Collection of and accounting for rent.

Occupancy Management
• Ensure occupants comply with the terms of their occupancy.
• Meet utilisation targets.
• Ensure occupants do not damage the property or its fixtures and fittings.
• Report breaches of occupancy to the Manager.
• Provide reports on any failures of occupancy compliance to the Manager in cases where a notice to quit is served on an occupant.
• Ensure no unauthorised visitors enter the property.
• Action any issues regarding occupancy compliance in cases where an eviction/termination notice is proposed against an occupant.
• Provide reports on occupancy compliance to the relevant support staff member in cases where an eviction/termination notice is proposed against an occupant.

Note: No job description can be entirely comprehensive. The post holder will be expected to undertake any other tasks that may be required from time to time.

This job description will be formally reviewed as necessary to take account of changing priorities. Aspects of the job may be subject to review in negotiation with the post holder at any time

Closing date
How to apply
Applicants to email

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