Customer Advisor Ref:3004981

Customer Advisor

Location: Liverpool

Salary: Competitive

Contract Type: Permanent

Position Type: Full Time

Closing Date: Thursday 25 February 2021

Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.

Do you like talking to people? Are you looking for an exciting and rewarding customer focussed career opportunity? Are you passionate about delivering exceptional service? Do you go above and beyond for you customers and colleagues?

If the answer to the above is yes, then read on!

Due to continued success we are now looking for experienced customer service professionals to join our Customer Onboarding  Team located in our friendly and vibrant offices in Liverpool. Our customer service advisors are the first point of contact for anyone who may need our professional support or guidance. You will spend the majority of your time on the telephone talking to potential clients regarding their claims, building rapport and gathering the details required. This role requires excellent communication and data capture skills alongside an enthusiastic, professional attitude.

This is a  full-time contract working 37.5 hours per week over 5 days and our offices are open Monday to Saturday between 8am and 8pm. Saturday shifts are worked on a rotation with a day in lieu.

Responsibilities Include:
•Understanding the needs of clients, empathising and providing a high level of client care
•Receiving incoming and making outbound calls to process new enquiry instructions via telephone.
•Collating information with accuracy throughout the initial enquiry capture process
•Assessing enquiries with a view to acceptance
• Contacting clients and obtaining additional information to assist in the appropriate allocation of their file.

About You:
•Excellent communication skills
•Great customer service skills
•Ability to relate to people and build rapport with clients
•Strong organisation and prioritisation skills
•IT literate
•Good attention to detail

At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.

Please Note - Vacancies may closed prior to the expiry date displayed, subject to volume of applications received.
Closing date
How to apply

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