Advice and Support Officer : Advice and Support Officer Ref:16870

Details

Information, Advice and Guidance: • To facilitate outcome-based services which empower clients to access mainstream services and lead independent and fulfilled lives. • Deliver outcomes based on themes to reduce social isolation and improve physical and mental wellbeing, including connecting people with hearing loss to local community support groups; increasing digital inclusion; support into employment or volunteering; reducing financial exclusion; supporting families of Deaf parents and families with d/Deaf children; identifying and supporting young people with hearing loss as they reach transition age. • To undertake a frontline role delivering a flexible peripatetic advice and support service across all relevant Local Authorities. This includes office-based surgeries and home visits to clients. • To provide a flexible service to meet business demands, including evening and weekend surgeries. • To facilitate planned and unplanned services including triaging and, where complex cases present, provide ongoing caseload support to provide holistic services and maintain continuity to clients. • To undertake low level short term floating support client casework as assigned by the Senior Advice and Support Officer.

Closing date

06/02/2026

hours

35 hrs flexible

How to apply

Further information on this role and an application pack can be found at https://www.msdp.org.uk/vacancies/ alternatively If you would like to have an informal discussion about the role, please contact Mark Hart mhart@msdp.org.uk to arrange a video call.