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Field Technician Apprenticeship 3003852

Field Technician Apprenticeship Virgin Media

Are You a Tech Head Looking to Connect People? Want to join the front line of one of the UK’s most free-thinking and fun-loving companies? Are you keen to continue studying, learning and working towards professional qualifications? Join us on our 15-month Field Technician Apprenticeship Scheme and you can do both.

This apprenticeship requires you to apply through the employer's website.


Closing date: 31 Aug 2020

Apprenticeship summary

  • Annual wage


  • Working week

    3 week shift pattern:• Week 1 : Mon 10hrs Tues 10, Fri 10, Sat 7.5hrs • Week 2 : Mon,Tues Weds (all10hrs) Thurs 7.5hrs • Week 3 : Weds - Fri 10hrs, Sat 7.5hrs. 10hrs = 8am to 7pm with 1hrs lunch, 7.5hrs is 8am - 4pm with 30 mins lunch.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    04 Jan 2021

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

Even in these challenging times, we remain committed to doing all we can to keep our customers connected to the things and people that really matter. That means we’re still looking for our next intake of apprentices to join us as Field Technicians. 

So we can continue recruiting in a way that’s safe for everyone, we’ve made our application and assessment processes completely digital.

Who are our Field Technicians?
They’re the people who dazzle our customers every day, by visiting them in their homes, installing or fixing their products and providing them with a friendly, knowledgeable service following every visit. Our Field Technicians also provide services to small business customers including shops, offices and homeworkers.

Let’s talk about what you’ll be doing…
Do you have a driving licence? Good, because you’re going to need it! You’ll spend your days driving across the region, connecting customers to everything that matters to them and offering them expert tips and advice. You will be required to support the growth of our business through the Tech Lead Referral scheme. It’s a fantastic opportunity for field based Technicians to engage with our customers whilst installing a service or fixing a fault and influencing them to refer Friends & Family through advocacy. The scheme is great for engagement, positive feedback from customers and the acquisition of new customers whilst earning yourself £50, so everyone’s a winner!

…and what you’re going to learn...
This apprenticeship teaches you everything you need to know about installing and repairing our phone, TV and broadband products. This includes learning how to:

  • Run cables
  • Measure and adjust signal levels
  • Make and change connections
  • Configure state-of-the-art equipment
  • Give customers the lowdown on how their services work

How are you going to get there?
The role suits tech savvy, hands on people who enjoy solving problems. You must also be comfortable working at heights in order to tackle those hard-to-reach cables! As well as having a full driving licence with no more than 3 points, you’ll need to be prepared to work shifts including weekends, although not to worry as we’ll provide your shift patterns 12 months’ in advance, so no nasty surprises!  You also need to be someone who is friendly and flexible and who can act as a great ambassador for our brand. During the scheme you’ll get to add lots more skills to your locker, along with the experience and understanding you need to move onwards and upwards through our company. Plus you’ll enjoy a great salary and amazing benefits from day one!

Requirements and prospects

Desired skills

  • Problem solving
  • Full driving licence due to the nature of the role

Personal qualities

  • Tech savvy
  • Super sharp & switched on
  • Flexible
  • Friendly
  • Get up and go
  • Confident
  • Pro-active
  • Resilient enough to face any enquiry

Desired qualifications

  • It would be highly desirable that you already hold maths and English GSCEs or equivalent (Grade 2 and above)
  • Full UK driving licence with no more than 3 points

Future prospects

All Virgin Media opportunities are permanent and successful completion of the apprenticeship will enable candidates to apply for other opportunities within the business as their aptitude and interest drives them.

Things to consider

You must be comfortable working at heights.

Wage: £17,000 (additional £2,500 London Weighting Allowance for eligible locations) + salary progression and amazing benefits.

About the employer

Virgin Media - About Us

Whether it’s TV, mobile, home phone or our super-fast broadband services, we’re constantly switching people on to new possibilities. At Virgin Media we’re hell bent on making our customers’ lives easier, brighter and a bit more fun!

Our business might have first burst into life in 2007, but our history is the history of phone, TV and internet in the UK. Why? Simple. Because we’re its future. Our culture is led by ideas and pioneers, challenge and creativity, and diversity and opportunity – it’s about always looking forward and the truth is we’re just getting warmed up.

Our network may be the biggest in the UK and Europe, unrivalled for its power and speed. But we’re not resting. We’re investing. In the network and our people. We plan to invest an additional £40 million over the next three years to refurbish key sites and acquire new alternative sites for our people.

Right now, our combination of voice, broadband and video products, combined with TiVo, sets the standard in homes across the nation. The future is all about going beyond the home, and beyond the norm. We’re going to explode the possibilities – giving people the communication, entertainment and connectivity they want, whenever and wherever they want it.

Virgin Media is a place where good things happen and we give our people the power to make them happen.

We’ve got a very different way of looking at the world and it shows in what we're like as a place to work. It’s not a nine-to-five, clock in and tune out sort of place. And there’s no corporate mask to put on at the door – you can just be yourself. So, you'll be joining a bunch of people who are free-spirited, capable of coming up with their own ideas and given free rein to put their talents to best use.

As part of our varied apprenticeship schemes, we’re committed to helping talented people move onwards and upwards through our business. All of our schemes are designed to give you the knowledge, skills, experience and exposure you need to progress and develop a rewarding Virgin Media career.

When you’re part of the Virgin Media family you can trust us to do the right thing by you. So we go all-out to be a great place to work – and we offer some pretty impressive benefits too. Join us and in return you’ll get brilliant training and loads of mentoring to help you blaze a trail through our business. We promise you’ll have more than a little fun along the way!

£17000.00 - £17000.00
Closing Date
3 week shift pattern:• Week 1 : Mon 10hrs Tues 10, Fri 10, Sat 7.5hrs • Week 2 : Mon,Tues Weds (all10hrs) Thurs 7.5hrs • Week 3 : Weds - Fri 10hrs, Sat 7.5hrs. 10hrs = 8am to 7pm with 1hrs lunch, 7.5hrs is 8am - 4pm with 30 mins lunch. Total hours per week: 37.50
How to apply
Apply online https://www.findapprenticeship.service.gov.uk/apprenticeship/-524131

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